RETURN & EXCHANGE POLICY

 

At Strong and Brave we are committed to deliver exceptional quality of product and your satisfaction is our priority! If you're not completely happy with your purchase, we’re happy to offer returns and exchanges under the following terms:

Eligibility:

You may request an exchange or return within 2 days of receiving your order.

All products are eligible for one time exchange only. 

 

Condition

Items must be unworn, unwashed, unaltered, and in original condition with all tags and labels attached.


Non-Returnable Items:

  • Undergarments and accessories (for hygiene reasons)
  • Custom or personalised orders
  • Gift cards
  • Exchange only on items purchased at a discount of 50% or above.


Reverse Pickup:

Return: We offer a reverse pickup service from your shipping address for a fee of INR 200. 

Exchange: You may enjoy a free reverse pickup for an exchange request. 

In case of an unserviceable pincode, your need to self-ship the product. 


Refund:

Upon receiving and inspecting the items, we will process your refund (as store credits for COD and bank account transfer for prepaid orders) or exchange within 10 to 15 business days. 


How to Exchange & Return

Step 1: Initiate

To initiate your exchange or return request, please initiate a return from our Returns & Exchange Option on the Menu or click here.

Step 2: Shipping

We will arrange for a pickup from your address within 48 hours. If your pin code is unserviceable, we kindly request you to self-ship the order. Please ensure to include your name, order number, and reason for return/exchange with the package.

Step 3: Packaging

We kindly request that you return the item in its original packaging to ensure its protection during transit.

Step 4: Condition

Please make sure that the items are unused, unwashed, and undamaged. Additionally, all original tags and labels should be present on the garment during the return. Your attention to these details is greatly appreciated!

Step 5: Processing

Upon receiving and inspecting the items, we will process your refund (as a voucher for COD and in your bank account for prepaid orders) or exchange within 10 to 15 business days.

 

Damaged, Missing or Incorrect Items

If you received a defective, damaged, or wrong item, please notify us within 24 hours of delivery with photos and unboxing video attached. Our dedicated customer care team will thoroughly review your claim and strive to resolve the issue as quickly as possible. Thank you for your patience during this process!

 

International Orders

Please be aware that international orders are not eligible for returns or exchanges. To request a cancellation, kindly email us at contact@strongandbrave.in. Order cannot be cancelled post shipping.

Additionally, please note that customs duties and taxes will be assessed upon delivery, based on the specific regulations of the destination country. Thank you for your understanding.


Need Help? 

Email at contact@strongandbrave.in

Call/WhatsApp +91-9873014054 . 

We're here to assist you!


Disclaimer: This policy applies to all orders placed on or after 2nd May,2025.